FAQ

Absolutely. Our online payment system is powered by Stripe, one of the most secure and widely trusted payment gateway platforms in the industry. Stripe is Level 1 PCI DSS compliant, the highest level of security for payment processing. All transactions through Stripe are conducted over an encrypted channel, utilizing 256-bit encryption technology—the same advanced security standard employed by major banks to protect sensitive information. You can be confident that your payment details are safe with us.

Certainly! We have a dedicated support team ready to assist you with any issues, concerns, or questions you may have regarding our templates or products. Our customer support policy ensures that all queries are addressed promptly and with the utmost priority, regardless of the product you have purchased. You can count on us to provide timely and effective assistance.

All of our products are offered with a one-time payment model. We do not require subscriptions or recurring payments. This means that whatever you pay at checkout is a one-time charge, granting you full access to the product without any additional costs in the future.

Once your purchase is complete, you will be directed to a download page, where you can access your purchased items. Additionally, a download link will be sent to your registered email address for your convenience. You’ll have easy access to your files at any time.

Occasionally, download links may be blocked by a corporate firewall or network restrictions. If this happens, we recommend trying to access the link using a different network, such as your home internet connection. Should the issue persist, please do not hesitate to contact us by sending an email to info@governancedocs.com or reaching out via our Contact Us page. Our team will promptly resolve the issue.

Yes, we offer full refunds under specific circumstances, including:

• If the templates do not function as described, and we are unable to resolve the issue within a reasonable time.
• If any templates are missing from your download, and we cannot provide the exact templates displayed on our site.
• If you are unable to access your downloads after we have provided alternate methods, and none of them work for you.

For full details, please refer to our Refund Policy. Your satisfaction is our priority.

We support a wide range of payment methods, including PayPal, Apple Pay, Google Pay, and major credit and debit cards such as MasterCard, American Express (Amex), and VISA, among many others.

Yes, all of our templates are designed using Microsoft Office, making them fully compatible with Microsoft Word and Excel. You can seamlessly use and modify them on these platforms.

Absolutely. Our templates are fully customizable, allowing you to edit and tailor them to meet your specific needs. However, please note that reselling or redistributing the templates is strictly prohibited.

Yes, our templates are designed to be versatile and customizable, making them suitable for a wide range of industries. Whether you are in IT, finance, healthcare, or any other sector, you can tailor the templates to meet your specific requirements.

Unfortunately, we do not provide full previews of our templates for security reasons. However, we offer detailed descriptions and screenshots of each template so you can get a clear idea of what to expect before making a purchase.

Yes, our templates work perfectly with Microsoft Office for Mac. As long as you have a compatible version of Word or Excel, you can use the templates without any issues.

No special software is needed. All you require is a standard version of Microsoft Office (Word and Excel) to use and edit the templates.

If you experience any technical difficulties, please contact our support team at info@governancedocs.com. Provide a detailed description of the issue, and we’ll work to resolve it promptly.