FAQ

1. Is it safe to provide my credit card/payment information?

YES, our online payment is powered by Stripe which is one of the most trusted payment gateway platforms. Stripe is certified Level 1 PCI DSS compliant. All Stripe payment transactions are conducted over an encrypted channel that uses industry-standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.  

2. Will I get support if I have an issue or a query?

Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.  

3. Is this a one-time payment or a monthly membership?

All our products are ONE TIME PAYMENT. We do not offer subscriptions, so whatever you pay will be paid one time.  

4. How do I access my downloads?

After you checkout, you will be taken to a download page. You will also get a download link in your email.

5. What if the download link does not work?

Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to info@governancedocs.com or use our Contact Us Page.  

6. Do you provide refunds?

We will REFUND the full amount in the following scenarios – 

  1. Templates don’t work as described, and we cannot fix your problem in a reasonable time. 
  2. Templates are missing from your download, and we cannot provide you with the same templates as those shown on the site.
  3. You are not able to access the download. We will provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.  

7. What are the different types of payments accepted?

We accept PayPal, Apple Pay, Google Pay, Master Card, Amex, VISA, and many more.

8. Do these templates work with Microsoft Word and Excel?

Yes, the templates are built using MS Office so they will work in Word and Excel.

9. Can the templates be customized or edited?

Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.