Comprehensive ITIL 5 Toolkit – 57 Templates (ITIL Version 5)

Description

About the Comprehensive ITIL 5 Toolkit

ITIL (Version 5) is the first substantial change to the framework since 2019, and it is not only a rename. The service value chain’s six activities become an eight-activity product and service lifecycle. The three practice categories become two. AI governance, value stream mapping and experience management arrive as first-class subjects. Documentation written for ITIL 4 still describes a structure the current edition no longer uses.

This toolkit is that documentation, rebuilt. It provides 57 templates covering the ITIL Value System, the eight lifecycle activities with a policy for each, all 34 management practices in their two Version 5 categories, governance patterns, value streams, AI governance, continual improvement, experience management, and capability and maturity assessment. Everything is editable in Microsoft Office and written to be adapted rather than admired.

What makes this toolkit different

• A policy for every one of the 8 lifecycle activities. Discover, design, acquire, build, transition, operate, deliver and support each get their own policy — with the practices that enable and support that activity listed in it, not left for you to work out.
• A practice-to-lifecycle traceability matrix. All 34 practices mapped against all 8 activities, marking each as enabling or supporting. Read down a column to see which practices must be capable before an activity is reliable; read across a row to see how much of the lifecycle a weak practice puts at risk.
• AI governance that is actually usable. The 6-capability classification, a use case register, a risk and oversight procedure, an oversight standard with eight named controls, and operating rules mapped to eight practices. Oversight is scaled to what the AI does, not to how prominent it is.
• Value stream mapping with the numbers that matter. A mapping guide, a map template that calculates lead time and flow efficiency, and a register. Most streams that feel slow have adequate cycle times and dominant wait times.
• Experience measured alongside performance. An experience management policy, an experience level agreement template, and a metrics catalog that pairs every experience metric with the performance metric it should be read against.
• Capability and maturity assessment you can evidence. Score practices 1–5 and the five value system components 1–5, against recorded evidence rather than opinion, with gaps calculated for you.
• Issued unsigned, as a template should be. No fabricated approval trail. Every document ships with blank signature cells and bracketed fill-ins, so your own review and approval history is the only one in the file.

ITIL 5 Toolkit Author

Authored by a certified GRC consultant with extensive experience in governance, risk and compliance. The templates reflect how the practices are run on a live service desk, not only how the framework describes them.

What is included in the toolkit?

• 57 ITIL (Version 5) documentation templates — 50 Word and 7 Excel
• Policies, procedures, standards, registers, workbooks, assessment tools, traceability matrices and cross-mapping appendices
• Available as an instant download after purchase

Alignment

Developed in alignment with ITIL (Version 5) (PeopleCert), covering the ITIL Value System, the four dimensions, the seven guiding principles, the 8-activity product and service lifecycle and all 34 management practices in their two categories (22 product and service management, 12 general management). Cross-mapping to ISO/IEC 20000-1:2018, COBIT 2019, ISO/IEC 27001:2022 and NIST CSF 2.0 is provided where applicable. ITIL® is a registered trade mark of PeopleCert group of companies.

The 57 documents

Frequently Asked Questions