Major Incident Management Process

This document outlines a structured process for managing major security incidents involving cardholder data. It ensures that incidents are quickly detected, escalated, and resolved to minimize the impact on payment security and compliance with PCI-DSS. The process includes guidelines for coordinating incident response efforts, notifying affected parties, conducting forensic investigations, and implementing corrective actions to prevent future occurrences, ensuring the organization is prepared for major security breaches.

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