Service Level Agreement

This document provides a service level agreement (SLA) template for defining the responsibilities and performance metrics required from third-party service providers that handle cardholder data. It ensures that service providers adhere to PCI-DSS security standards, including availability, incident response, and data protection. The SLA also outlines penalties for non-compliance and includes regular performance reviews to ensure that providers continue to meet their obligations, helping organizations maintain PCI-DSS compliance across their supply chain.

All GovernanaceDocs documents are developed based on well-known standards such as NIST CSF, ISO 27001, ISO 22301, PCI-DSS and HIPAA.

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